- We are committed to delivering your order accurately, in good condition, and always on time.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
1. What are the shipping charges for pre-paid orders?
For all prepaid purchases over Rs.500, we will deliver the order to your doorstep for FREE! Shipping charges of Rs 50 will be applicable on all orders of Rs.500 or less.
2. What are the shipping charges for COD orders?
COD is FREE for all orders above Rs.1000. We charge Rs.50 for all COD orders below Rs.1000.
3. When will my order be shipped & delivered?
The large majority of our orders are processed within 1 working day of placing the order, and delivered in 5-6 working days from date of shipping. We ship on all working days, except during unforeseen circumstances.
4. How do I track my order?
You will be provided with a docket number for your order with which you can track it online or on the site of the courier service provider.
In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
5. Do you deliver outside India?
Currently we do not deliver to locations outside India.
6. What can I do if I receive a damaged product?
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and mail us at email@example.com, or call our Customer Care at (033) 26775311 – 18 (8 lines) mentioning your Order Number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
7. What happens if I wish to cancel an order?
If you cancel an order which has already been shipped, we will refund the amount to you after deducting the shipping charges. If the order has not been shipped, we will refund the amount in full.
8. What if Turtle cancels my order?
In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 7 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
9. What if I opt for partial return after using coupon?
If return is opted for an item in an invoice in which coupon was availed, the amount of the coupon will not be adjusted and neither will the coupon be reusable. This rule applies on partial return as well against such invoices.